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FAQS

Answers to our most commonly asked questions.

FAQS

Luxer Access is modular, meaning you only purchase what your property needs. Individual components can be deployed on their own or expanded over time as your needs grow.

Luxer Access can control any entry point on your property, not just the front door. This includes the main building entrances, gyms, pools, clubrooms, parking garages, gates, elevators, maintenance doors, floor access and individual units.

Yes, Access supports unit-level door locks in addition to building-wide access.

Access can be granted or revoked instantly from your dashboard without needing to be on-site. With PMS integration, lease-based access expiration removes access automatically when a lease ends. Bulk onboarding is also available for large move-in periods, and scheduled access can be set for vendors and recurring visitors.

No, Luxer Access replaces manual reprogramming workflows with automatable credential updates through the dashboard and PMS integration.

Yes, we integrate with major PMS platforms including Yardi, RealPage, Entrata, AppFolio, MRI and more.

Yes, all properties are managed from a single dashboard. Role-based permissions let regional managers see their portfolio while on-site staff only see their building. Audit logs available across all locations.

Luxer Access provides a full audit trail of every access event across your property. Managers can pull door activity history, tampering events, resident and staff access logs, and records by time, door, or credential.

In many cases, existing hardware can be integrated; although compatibility depends on current wiring, locks, and other systems. Every property is different, connect with our team to get a customized assessment.

Installation timelines can vary based on size of deployment and property. Reach out if you’d like to get a timeline for your system.

Yes, we support vehicle access including RFID-based garage credentials.

Battery backup keeps them operational during an outage and doors fail secure, meaning they lock instead of staying open. Residents with existing credentials can still get in without power. Camera and video features will be unavailable when power is out.

Luxer Access provides a full audit trail of every access event across your property. Managers can pull door activity history, tampering events, resident and staff access logs, and records by time, door, or credential.

Pricing depends on property size, components needed, and existing infrastructure. Software fees include ongoing service, support and updates. Reach out for a customized quote based on your setup.

We provide dedicated implementation and customer support throughout deployment and ongoing operations, with support available during and after go-live.

Yes, we provide implementation support and can assist with resident data migration during transitions. Our process is designed to minimize disruption during switchover.

Yes, we can support property transitions including resident onboarding and implementation planning. Contact us to discuss your timeline and needs.

Yes, Access is built to accommodate your growing portfolio. Additional doors can be added at any time, and an open API is available for operators who want to connect other systems down the line.

Yes, Luxer Access is ADA compliant.

Yes, emergency respondents such as fire and police can be issued dedicated credentials for property access, typically stored in an on-site fire box to meet local emergency access requirements. Access-controlled properties may also qualify for insurance premium reductions through their provider.

Luxer Access provides a full audit trail of every access event across your property. Managers can pull door activity history, tampering events, resident and staff access logs, and records by time, door, or credential.

You do not need a fob. Your smartphone can work as your primary credential through the app or Apple and Google Wallet. Physical fobs and access cards are also available if you prefer.

Yes, Apple Wallet and Google Wallet credentials work without an active cell or internet connection, including areas with poor signal like underground parking garages.

You can grant visitor access directly from the app by generating a visitor pass or a temporary PIN and sharing them digitally. When a visitor arrives, you can see them via video and unlock the door remotely from your phone. Visitor credentials expire automatically after a set period.

Every lock has a PIN code backup so there’s a backup method to prevent a full lockout. Contact your property management team or Luxer support to receive a temporary PIN.

Contact your property manager and they can revoke your lost credential instantly from the dashboard. A new credential can be issued immediately so you are not locked out for long.

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